> ## Documentation Index
> Fetch the complete documentation index at: https://www.seilers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Comment, Reply, and Collaborate on Playbooks and SOPs

> Add inline comments, reply in threads, resolve feedback, and mention teammates on any playbook or SOP in Seilers to collaborate without direct edits.

Comments in Seilers let your team collaborate directly on the content of a playbook or SOP without changing the official document. Whether you're reviewing a draft procedure, flagging an outdated step, or asking a clarifying question, inline comments keep all feedback anchored to the exact text it refers to — making conversations easy to follow and act on.

## Adding a Comment

You can leave a comment on any piece of text or section in a playbook or SOP, as long as you have at least Commenter access to the document.

<Steps>
  <Step title="Highlight text or click a section">
    Select the text you want to comment on by clicking and dragging over it, or click anywhere within a content block to anchor a comment to that section.
  </Step>

  <Step title="Click the comment bubble icon">
    A comment bubble icon (💬) will appear in the margin or in the floating toolbar. Click it to open the comment input box.
  </Step>

  <Step title="Type your comment">
    Enter your feedback, question, or suggestion in the text box. You can format your comment with bold, italic, or inline code if needed.
  </Step>

  <Step title="Post the comment">
    Press **Enter** or click **Post** to publish your comment. It will appear as an inline annotation on the document, visible to everyone with access.
  </Step>
</Steps>

<Tip>
  Use comments to suggest edits or flag outdated steps rather than changing the document directly. This keeps the official content intact while giving authors clear, trackable feedback to review and act on.
</Tip>

## Replying and Resolving

Comments in Seilers are organized into threads, so conversations stay connected and easy to follow.

**To reply to a comment:**

1. Click on the comment thread in the document margin.
2. Type your reply in the **Reply** box at the bottom of the thread.
3. Press **Enter** to post your reply. All thread participants are notified.

**To resolve a thread:**

1. Open the comment thread.
2. Click **Resolve** in the top-right of the thread panel.
3. The thread collapses and is marked as resolved. The document text it was anchored to returns to its normal appearance.

**To reopen a resolved thread:**

1. Click the **Comments** icon in the document toolbar and switch to the **Resolved** tab.
2. Find the thread you want to reopen and click **Reopen**.
3. The thread becomes active again and participants are notified.

## Mentioning Teammates

You can bring a specific teammate into a conversation by mentioning them directly in a comment or reply.

Type **@** followed by their name or email address. A dropdown will appear showing matching workspace members — select the person you want to tag. They will receive an in-app notification and an email letting them know they've been mentioned, with a direct link to the comment.

<Note>
  You can only mention people who already have access to the document. If you want to loop in someone who isn't a member yet, share the document with them first using the **Share** panel.
</Note>

## Comment Notifications

Seilers keeps you informed about comment activity so nothing falls through the cracks.

You receive notifications in the following situations:

* Someone comments on a document you own or are subscribed to.
* Someone replies to a thread you participated in.
* Someone mentions you with an **@mention** in any comment or reply.
* A thread you're part of is resolved or reopened.

Notifications are delivered both **in-app** (via the bell icon in the top navigation) and **by email**. You can adjust how and when you receive these notifications from your [account notification preferences](/settings/account).

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Who can see comments?">
    Anyone with access to the document can see all open comment threads, regardless of their role. Viewers, Commenters, Editors, and Admins all see the same comments. Comments are not visible to people outside the document's shared audience — for example, someone who does not have access to the document cannot see its comments even if they have a workspace account.
  </Accordion>

  <Accordion title="Can I edit or delete my comment?">
    Yes. To edit a comment you've posted, hover over it and click the **···** menu, then select **Edit**. Make your changes and press **Enter** to save. To delete a comment, select **Delete** from the same menu. Deleting your comment removes it permanently and collapses the thread if there are no other replies. Admins can edit or delete any comment in a document they manage.
  </Accordion>

  <Accordion title="Do resolved comments disappear?">
    No — resolved comments are never deleted. They are archived and accessible at any time from the **Comments** panel by switching to the **Resolved** tab. This means you always have a full history of feedback and decisions made on a document. You can reopen any resolved thread if the conversation needs to continue.
  </Accordion>
</AccordionGroup>